Terms of Use
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These Terms of Use ("Terms") govern your use of the Arcline eSIM service, the website arcline-esim.com and the Telegram bot @Arcline_eSIM_bot (together, the "Service"). Please read them carefully. By creating an account, buying or topping up an eSIM, or otherwise using the Service, you agree to these Terms.
1. Who we are
The Service is provided by Arcline ESIM ("Arcline", "we", "us").
Contact: support@arcline-esim.com or Telegram @arcline_support.
2. Key terms
- eSIM — a digital SIM profile that you install on a compatible device to access mobile data.
- Balance — the US-dollar amount on your eSIM, used to pay for mobile data. It consists of the money you paid ("paid balance") and any bonus credit.
- Top-up — a payment that adds money to your Balance.
- Rate — the price per gigabyte (GB) of the partner network you are connected to, as published on our website and in the Telegram bot.
- Bonus credit — promotional credit we add to your Balance under the conditions shown at the time it is granted.
3. Eligibility and your account
You must be at least 18 years old and able to enter into a binding contract.
You can use the Service with an account linked to your email address or to your Telegram account. You must provide accurate information, keep access to your email and Telegram secure, and tell us promptly if you suspect unauthorised use. You are responsible for activity on your account.
4. The Service
Data only. Arcline provides mobile data. It does not include voice calls, SMS or a phone number for incoming messages. Your main SIM can stay active for calls and SMS.
Pay as you go. There are no packages, subscriptions or fixed validity periods. Data is charged from your Balance at the Rate of the network you use.
Coverage. The Service works through partner mobile networks in the countries listed on our website. The list of countries, networks and Rates may change. Coverage, speed and network type (4G/5G) depend on the local network and your location.
Devices. You are responsible for using a device that supports eSIM and is not locked to a carrier. Before buying, check compatibility on our support page.
Installation. Activation data (QR code, LPA string, SM-DP+ address and activation code) is available in your account and in the Telegram bot. Installation itself does not consume Balance. Some eSIM profiles can be downloaded only once: do not delete the Arcline eSIM from your device unless you no longer need it, and contact support before reinstalling.
Network selection. Your device usually selects a partner network automatically. You can choose a different partner network manually; the Rate of the network you are connected to applies.
5. Balance and charging
All prices and the Balance are in US dollars.
Data is charged in real time based on usage reported by our partner networks, at the Rate in effect at the moment of use. Rates are published per country and per network and may change; the current Rate applies to future usage.
Your Balance and your eSIM do not expire, and there is no monthly fee. We do not close accounts or remove Balance because of inactivity.
When your Balance runs out, data stops until you top up. Because partner networks report usage with a short delay, a small amount of usage may be recorded after your Balance reaches zero; we may deduct it from your next top-up.
6. Payments
You can pay by card (processed by Stripe), in cryptocurrency (processed by Cryptomus), with Telegram Stars in the Telegram bot, or with an Arcline gift certificate. Available methods may vary by channel and country.
Payments are processed by these third parties under their own terms. We do not receive or store your full card details. Payment providers may apply their own checks and fees; for cryptocurrency, the amount is calculated at the provider's exchange rate at the time of payment and may take longer to confirm.
Prices shown at checkout are final. Where we are required to charge taxes, they are included.
7. Bonus credit, promo codes and gift certificates
Bonus credit is granted under the rules shown at the time (for example, a bonus for top-ups above a certain amount). Bonus credit has no cash value, cannot be withdrawn, transferred or refunded, and is not returned if the related top-up is refunded.
Promo codes are valid only as described in the offer, usually once per new user, and may be withdrawn at any time.
Gift certificates are used in full, cannot be exchanged for cash, and if their value exceeds the purchase, the difference is credited to the Balance.
Any loyalty or referral programme is governed by its own rules published when it launches.
8. Right of withdrawal and refunds
14-day right of withdrawal. If you are a consumer, you may withdraw from a purchase or top-up within 14 days of payment without giving a reason. Because you can use the Service immediately, by paying you ask us to start providing the Service during the withdrawal period. If you withdraw, we refund the paid amount minus the value of data already used during that period.
Technical problems. If the Service does not work because of a fault on our side that we cannot fix within a reasonable time, we refund the unused paid balance.
Other cases. Outside the cases above, top-ups are not refundable once data has been used. When you close your account, you can ask us to refund the unused paid balance; we will consider such requests in good faith, subject to anti-fraud checks and payment-provider limitations.
Refunds are made to the original payment method where possible. To request one, contact support@arcline-esim.com with your eSIM IMSI or account email.
9. Verification and compliance
We do not ask for identity documents to use the Service as standard. We may request additional information or verification, or restrict an account, where needed to prevent fraud or abuse, to comply with sanctions, anti-money-laundering or other legal requirements, or to respond to a lawful request from an authority.
Some countries require local registration of SIM cards or restrict foreign eSIMs. You are responsible for complying with local laws where you use the Service.
10. Acceptable use
You must not use the Service:
- for any illegal purpose or in breach of the rules of the networks you connect to;
- to send spam, distribute malware, attack or disrupt networks, or generate abusive or automated traffic;
- to resell, rent or commercially redistribute the Service without our written agreement;
- in territories or by persons subject to applicable sanctions;
- to circumvent our security, billing or usage controls.
11. Suspension and termination
You may stop using the Service and close your account at any time by contacting support.
We may suspend or close an account, with notice where possible, if you breach these Terms, if we reasonably suspect fraud or abuse, if a partner network or the law requires it, or if we stop providing the Service. If we stop providing the Service for reasons not related to your breach, we refund the unused paid balance.
12. Availability and changes to the Service
The Service depends on third-party networks and providers. We work to keep it available but do not guarantee uninterrupted access, specific speeds or coverage in every location. We may update or change features, supported countries and Rates.
13. Liability
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.
Subject to that, we are not liable for losses caused by events outside our reasonable control, by local network outages or restrictions, or by device incompatibility, and our total liability to you for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim.
14. Intellectual property
The Arcline name, logo, mascot, website, software and content belong to us or our licensors. You may use them only to use the Service.
15. Third-party services
The Service relies on third parties such as mobile networks, payment providers and Telegram. Their services are governed by their own terms and privacy policies.
16. Changes to these Terms
We may update these Terms. We will publish the new version with its date and, for material changes, notify you by email or in the Telegram bot at least 30 days before they take effect. If you do not agree, you may close your account and request a refund of the unused paid balance before the changes take effect.
17. Complaints, governing law and disputes
If you have a complaint, contact support@arcline-esim.com first; we aim to respond within 14 days.
These Terms are governed by the laws of the country in which Arcline ESIM is registered. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring a claim in the courts of that country. You may also use an alternative dispute resolution body available in your country.
18. Privacy
How we process personal data is described in our Privacy Policy and Cookie Policy.